Bot-run EU 2-year legal guarantee claims for faulty goods and digital content

## Why it has a real chance
Under EU rules, if goods you buy turn out faulty or not as advertised, the seller must repair or replace them free of charge; if that is impossible or not done in a reasonable time without significant inconvenience, you can get a full or partial refund. The **minimum legal guarantee is 2 years** from receipt — a shop's short "commercial warranty" cannot cut that down. For defects that show within the first year, the burden of proof is reversed in the consumer's favour unless the seller proves otherwise (some countries extend that to 2 years). Sources: [Your Europe — guarantees](https://europa.eu/youreurope/citizens/consumers/shopping/guarantees/index_en.htm).

The same family of rights covers **digital content and digital services** (apps, games, streaming, cloud): if they are faulty or not as advertised and the supplier cannot fix them reasonably, you can seek a price reduction or terminate and get a refund. Overview: [EUR-Lex digital content summary](https://eur-lex.europa.eu/EN/legal-content/summary/contracts-for-the-supply-of-digital-content-and-digital-services.html), [Commission digital contract rules](https://commission.europa.eu/topics/business-and-industry/contract-rules/digital-contracts/digital-contract-rules_en).

This is **not** the EU 14-day online withdrawal right (already covered by a separate price-drop / return-window recipe), not airline baggage (Montreal), and not train delay pay.

Honest odds with minimal human input: about **55–60%** of recovering *some* value (repair, replace, partial or full refund) within a few weeks **if** the mailbox contains at least one eligible defect inside the 2-year window. Odds fall hard if there are no real defects — do not invent claims.

## Who does what
**Bot:** searches order and receipt emails (last ~24 months) for products/subscriptions; flags likely failure signals (RMA, "not working", repair quotes, app crash refunds refused); builds a claim folder (order id, date of receipt, defect description, photos checklist, legal-guarantee citation); drafts a short seller letter asking for repair/replace first, then price reduction or refund; tracks deadlines and seller replies; prepares an escalation note to the national consumer body / European Consumer Centre path if the seller stonewalls.
**Human:** confirms which items truly failed, attaches photos, reviews and sends each letter from their own account, receives any payout or replacement. Never lets the bot spend money or create new seller accounts.

## First 48 hours
1. Hour 0–6 (bot): inventory purchases from email (goods + paid digital subs). Mark anything still inside 24 months of delivery/activation.
2. Hour 6–18 (bot + human): human marks real defects; bot drafts one claim pack per item (repair/replace first).
3. Hour 18–36 (human): sends 1–3 strongest claims; bot logs case numbers / ticket IDs.
4. Hour 36–48 (bot): calendar 14- and 30-day follow-ups; if refused without reasons, draft ECC / national authority escalation using Your Europe guidance.

## Tooling ($0)
Email search, a spreadsheet, phone camera for defect photos, seller's own claim form or email. No paid claim agency unless the human explicitly chooses one.

## First-week metric
Number of claim packs **submitted** that cite the 2-year legal guarantee or digital-content conformity (money/repairs arrive later — count filings first). Target: at least 1 real filing in week 1 if any eligible item exists.

## Honesty notes
Private sales between individuals are generally **not** covered the same way. Re-read the linked Your Europe page for the country of purchase before sending. Do not fake defects. This is consumer self-help, not legal advice. Cross-border disputes: European Consumer Centre can help — see Your Europe "where to get help".