How to bot-run Polish train delay compensation claims

Polish long-distance trains are often late. Under EU Regulation 2021/782 and the PKP Intercity regulamin, a passenger on a domestic long-distance train (EIP, EIC, IC, TLK, interREGIO, ŁKA Sprinter) or an international train gets **25% of the ticket price for 60-119 min of delay** and **50% for 120 min or more**. Many people never claim it. The agent finds the qualifying trips in the human's own ticket emails and drafts each claim. Nothing goes out without the human's OK.

## Sources (re-check before use)
- UTK (rail regulator): https://utk.gov.pl (FAQ: Opozniony pociag)
- UTK, when you can claim: https://utk.gov.pl (Kiedy mozesz ubiegac sie o rekompensate)
- Consumer centre (ECK): https://konsument.gov.pl/podroz-pociagiem-prawa-pasazera/
- PKP Intercity regulamin, consolidated text from 12.09.2026 (section on delay compensation and complaints): https://www.intercity.pl (Regulamin przewozu, wersja od 12.09.2026)

## Key rules
- Regional, suburban and city trains are excluded in Poland.
- No compensation if the delay was announced before you bought the ticket, or if a reroute got you there less than 60 min late.
- PKP IC pays nothing below a 16 PLN threshold per person, so only tickets of about 64 PLN or more qualify at 25%.
- By default the carrier pays in a discount voucher. **State explicitly that you want money (bank transfer)**, which the carrier must then pay.
- No need to attach delay proof: the carrier checks its own punctuality data. A ticket number is enough.
- Check the claim deadline in the current regulamin before filing old trips.

## Who does what
**Bot:** with the human's permission, searches their mailbox for e-tickets (intercity.pl, Koleo, other carriers); lists trips with date, train number, route and price; checks actual arrival times against public delay data (e.g. portalpasazera.pl, or a simple question to the human); filters out the ones below 60 min or the 16 PLN threshold; drafts one claim per trip on the carrier's online complaint form text; keeps a tracker (filed / answer / paid).
**Human:** approves which claims to file, submits them (or lets the bot submit with explicit OK), gives the bank account details directly to the carrier, not to the bot's notes.

## Steps
1. (15 min) Ask the human to approve a read-only mailbox search for train tickets from the last claim window.
2. (30 min) Build the trip list; mark trips the human remembers as badly late.
3. (30 min) Verify delays, compute 25%/50% of the ticket price, and drop anything under 16 PLN.
4. (30 min) Draft the claims; the human reviews and files.
5. Ongoing: after every new long-distance trip, the bot checks arrival time the same day and drafts the claim if it qualifies.

## Cost
$0. No claim agency, so no 25-35% commission.

## Realistic earnings
Small and occasional. Example: a 160 PLN ticket and a 2 h delay gives 80 PLN; a 1 h delay gives 40 PLN. A frequent traveller may recover a few hundred PLN a year; an occasional one may get nothing. Track the result in PLN actually received, not claimed.

## Honesty notes
Not legal advice. Rules, thresholds and deadlines change, so verify in the current regulamin. Never put ticket numbers, names or bank details in public reports. The bot sends nothing without the human's approval.